Settings Aren't Syncing

If changes made on your online dashboard aren't appearing in the HALO app, it is usually due to a connection issue or an outdated version of the app.

Follow these steps to ensure your settings sync correctly before your event begins.

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Steps to Fix

1

Check for Updates

Running the latest version of the HALO app is essential for proper syncing. The latest app versions require iOS 17 or later.

• Open the App Store and check for any pending updates for Simple Booth HALO.

• Ensure your iPad's software is up to date in your iPad's system settings.

2

Refresh the App

You can manually trigger a sync to fetch the latest updates from your iPad.

• Pull to Refresh: From the app's preset settings or preset list, touch the screen and pull down, then release.

• Restart the App: Force quit the HALO app and reopen it to force a fresh connection to the server.

3

Check Your Wi-Fi Connection

Syncing requires an active internet connection. If the iPad is offline, it cannot "call home" to get your new settings.

• Confirm connectivity by opening a website in Safari or running a speed test.

• If you are on a restricted venue network, try switching to a mobile hotspot to see if the settings sync.

4

Adjust Settings Manually

If you are at an event and cannot get the app to sync with your online account, you can still make most changes directly within the app's settings on the iPad.

Once you have updated the settings in the app, you can proceed to the PreFlight check and launch your booth.