> For the complete documentation index, see [llms.txt](https://docs.simplebooth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simplebooth.com/running-your-event/quick-troubleshooting-guide/printing-problems.md). # Printing Problems Most printer issues can be resolved by checking your hardware configuration or verifying your network settings. This guide provides resources to help you fix connection and formatting errors during your event. *** #### Printer Won't Connect If your printer is not appearing in the HALO app, follow our [step-by-step guide](/hardware-and-gear/printing/printer-setup/troubleshooting-printer-connections.md) to identify the cause and fix connection issues. *** #### Formatting Help If your prints are cut off, misaligned, or have unexpected white space, refer to our guide on [print formatting](/hardware-and-gear/printing/formatting-prints.md). These issues are typically caused by a mismatch between your preset layout settings and the paper size loaded in your printer. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.simplebooth.com/running-your-event/quick-troubleshooting-guide/printing-problems.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.