# Printing Problems Most printer issues can be resolved by checking your hardware configuration or verifying your network settings. This guide provides resources to help you fix connection and formatting errors during your event. *** #### Printer Won't Connect If your printer is not appearing in the HALO app, follow our [step-by-step guide](/hardware-and-gear/printing/printer-setup/troubleshooting-printer-connections.md) to identify the cause and fix connection issues. *** #### Formatting Help If your prints are cut off, misaligned, or have unexpected white space, refer to our guide on [print formatting](/hardware-and-gear/printing/formatting-prints.md). These issues are typically caused by a mismatch between your preset layout settings and the paper size loaded in your printer. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.simplebooth.com/running-your-event/quick-troubleshooting-guide/printing-problems.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.