# Pictures Aren't Sending

If pictures aren’t uploading to your online gallery or sending to participants via text or email, the issue is usually related to a weak internet connection or an outdated app version.

***

#### Check for updates <a href="#h_b39fe1e271" id="h_b39fe1e271"></a>

Running the most current software ensures that your booth has the latest security patches and feature improvements.

* **iOS Updates**: Ensure your iPad is running  iOS 17 or newer.&#x20;
* **App Updates**: Open the App Store to see if an update is available for Simple Booth HALO. If you are only a few versions behind and currently at an event, you can wait to update. However, if your app is several months out of date, updating is often necessary for pictures to process and send properly.

***

#### Check Your Offline Queue

Simple Booth is designed to work even when the internet is unreliable. If your connection drops, the app will store captures in an [offline queue](/running-your-event/offline-upload-queue.md).

Pending photos will automatically upload and send as soon as a stable Wi-Fi connection is restored. You can view the status of your uploads in the PreFlight check or the booth's Mission Control.

{% hint style="info" %}

## Slow Venue Wi-Fi&#x20;

Public or venue Wi-Fi can often be slow and unreliable.&#x20;

If uploads are delayed, try switching to a dedicated hotspot or wait until you can connect the iPad to a stronger network after the event.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.simplebooth.com/running-your-event/quick-troubleshooting-guide/pictures-arent-sending.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.