# Sending Stuck Uploads

Uploads require a network with reliable **upload speed**. The app must be open or running in the background for the queue to continue sending.

As soon as each photo uploads, it will automatically send to the participant who requested it.

***

#### Common Causes of Stuck Uploads or Failures

**Common Causes**

* Outdated app or iPadOS
* Weak, firewalled, or unstable WiFi
* Low iPad storage
* Too many apps running at once

**Less Common Causes**

* General device strain during long events
* Rare system errors (for example, dependency or storage errors)

***

#### Troubleshooting

Before troubleshooting, note the queue status:

* Items marked **In Progress** are still retrying
* Items marked **Failed** require special handling 

{% hint style="info" %}
If the app was not up to date before your event, try to send queued uploads **before** updating.
{% endhint %}

{% tabs %}
{% tab title="In Progress Uploads" %}
If items remain In Progress, try these steps.

1. **Verify environment and system health**\
   • Confirm at least 5 GB of free iPad storage\
   • Close all other running apps
2. **Restart the app and iPad**\
   • Close the app\
   • Power off and restart the iPad\
   • Reopen the app and allow uploads to resume
3. **Check WiFi and trigger uploads**\
   • Reconnect to WiFi\
   • Relaunch the app\
   • Take a test photo to help trigger the queue
4. **Try multiple networks**\
   If uploads remain stuck, repeat the steps above on at least two to three different WiFi networks if available.
   {% endtab %}

{% tab title="Failed Uploads" %}
If an upload can’t be completed, a Failed tab will appear in the Queue Manager. Failed uploads can usually be retried, or exported to your iPad if needed.

**Retrying Failed Uploads**

Retrying is the recommended first step. When you retry, the app will attempt to upload the photos to an online gallery and send delivery links to anyone who requested them.

**To retry failed uploads:**

1. Open the **Failed** tab in the Queue Manager
2. Tap **Retry** in the top-right corner of the event section
3. Select a **Destination Preset**

In some cases, creating a new preset and gallery can help bypass the original issue. If you’ve just created a new preset, fully quit and reopen the app so it can sync.

Once retried, the photos should move to **In Progress** and begin uploading.

**Exporting Failed Uploads**

If retrying doesn’t work, you can export the photos to your iPad’s Camera Roll.

1. Open the **Failed** tab
2. **Press & hold** the thumbnail(s) you want to export
3. Choose **Export**

From this same menu, you can also delete pending uploads.

{% hint style="info" %}
You can send failed uploads to our team for manual upload to your gallery.
{% endhint %}
{% endtab %}

{% tab title="Dead Uploads" %}
If you don’t see image previews in the Queue Manager, that indicates a dead upload.

Dead uploads are extremely rare. They occur when the photo data is lost and cannot be recovered.

If photos were saved to your iPad’s Camera Roll during the event, you can send them to [our team](mailto:support@simplebooth.com) for manual upload to your gallery.
{% endtab %}
{% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.simplebooth.com/running-your-event/offline-upload-queue/sending-stuck-uploads.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.