# Offline Upload Queue

The Offline Upload Queue allows the app to keep running even with weak or no WiFi. If uploads can’t send immediately, they stay in the queue and automatically retry once your iPad reconnects to the internet.

This is expected behavior at many venues.

***

{% hint style="warning" %}

## Keep Your App Updated

The app requires iPadOS 17 or later. Keeping both your iPadOS and the app up to date helps ensure the queue works reliably.

Check the App Store for updates regularly, especially before events.

Do not log out of the app or delete it while items are still queued. Doing so will permanently erase the queue. Both actions show built-in warnings to help prevent accidental data loss.
{% endhint %}

<figure><img src="/files/jRo2AWhnwhWs5pwsrHJn" alt="" width="563"><figcaption></figcaption></figure>

***

#### Queue Basics <a href="#queue-basics" id="queue-basics"></a>

* Venue WiFi is often unreliable. As long as photos are not marked as Failed, the queue is working as intended.
* Each upload is paired with the participant’s chosen delivery method (text, email, QR)
* Once a photo uploads successfully, it sends automatically to the participant
* Stuck uploads retry automatically when the iPad is online and the app is open or running in the background
* Multi-frame layouts take longer to upload than single-frame images
* Using single-frame layouts can improve upload speed at slow venues

***

#### Finding Your Queue <a href="#finding-your-queue" id="finding-your-queue"></a>

* **From Your Settings**: Tap the Queue tab at the top of the screen. A notification badge appears when uploads are pending.
* **From Mission Control**: On the “Tap to Start” screen, use a [pinch-out gesture](/running-your-event/monitor-booth-status.md) to open Mission Control. This hidden menu includes the [Offline Upload Queue](/running-your-event/offline-upload-queue.md) and other tools.\
  \
  The gesture is intentionally subtle so guests don’t open it accidentally.
* **From Your** [**Devices Page**](https://app.simplebooth.com/devices)**:** See an overview of what's stuck directly in your online dashboard. If your iPad is offline or has an intermittent connection, this information may not show the most recent queue status.&#x20;

***

#### Queue Notifications

Queue notifications can send push alerts when uploads are still pending after your event.

You’ll be prompted to enable these notifications after downloading the app, or you can turn them on later from your iPad’s [notification settings](https://support.apple.com/guide/ipad/change-notification-settings-ipad870e28f5/ipados).

Notifications are especially helpful if you pack up before uploads finish.


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