# Permanent Install Guide By making booth maintenance part of a weekly routine, you’ll avoid the common pitfalls associated with permanent installations. A little consistency goes a long way toward ensuring a reliable, guest-ready experience. *** ### Preparing Your iPad If this is your first time setting up a booth for a permanent install, ensure you have completed the one-time setup steps in these guides: * [**Preparing Your iPad for Public Use**](/running-your-event/preparing-for-events/prepare-your-ipad.md): Covers important tips for Guided Access, auto-lock, and other iOS settings. This only needs to be done once. * [**Pre-Event Checklist**](/running-your-event/preparing-for-events/pre-event-checklist.md): Covers basics like charging, connectivity, and testing the booth. This should be reviewed periodically to ensure everything is still optimal. {% hint style="info" %} ## Guided Access Guided Access is covered in detail in both articles above. **The person responsible for maintaining the booth must know the Guided Access passcode.** While you can share it with the wider team, someone must be able to exit the feature to update the app or reboot the iPad. Ensure Guided Access is always re-enabled after any maintenance. {% endhint %} *** ### Regular Maintenance #### Assign a Point Person In permanent installs, booths often go untouched for weeks until something breaks. Assign a dedicated staff member or manager to be explicitly responsible for the booth. Ideally, this should be someone who isn't juggling active customer service (like a bartender or waiter). **Their weekly checklist should include:** * **Ensuring the proper** [**preset**](https://www.google.com/search?q=https://app.simplebooth.com/presets) **is in use**: Using Guided Access at all times helps prevent accidental preset changes. * **Checking for iOS and app updates**: Check the App Store at least once a week. Install updates promptly to avoid crashes or sync issues. * **Restarting the device**: Reboot the iPad after any major software updates. #### Monitor the Offline Queue If the booth is actively capturing photos, reviewing the queue ensures everything is functioning correctly. * **Daily**: Check the queue for high-traffic booths. * **Weekly**: Review the queue at the same time as app and iOS checks. Regular reviews help catch stalled uploads or failed syncs before they become widespread problems. If your patrons contact Simple Booth's team about missing pictures, we do our best to help, but our team cannot directly intervene with pictures stuck on your iPad. *** ### Helpful Management Tools These features make it easier to manage a permanent booth, especially when you are not onsite. {% tabs %} {% tab title="Device Management" %} The [devices page](https://www.google.com/search?q=https://app.simplebooth.com/devices) is your primary tool for remote troubleshooting. From your [dashboard](https://app.simplebooth.com/), you can: * Check the iPad’s battery level and connection status. * See which preset is currently running. * Monitor how many captures are pending in the offline queue. * Remotely launch a different preset—useful for switching to special event themes without going onsite. {% endtab %} {% tab title="On-Device Editing" %} You can control whether your team can edit [presets](https://www.google.com/search?q=https://app.simplebooth.com/presets) and [galleries](https://www.google.com/search?q=https://app.simplebooth.com/galleries) directly from the HALO app. * Enable on-device editing if you want your team to be able to make changes on the fly. * Disable on-device editing if you are worried about unintentional changes or unauthorized adjustments. {% endtab %} {% tab title="Data Capture Responses" %} If you are collecting guest information, you can download a CSV of your results from your account's [analytics](https://www.simplebooth.com/analytics) page. The CSV download button is located about halfway down the page on the left-hand side. {% endtab %} {% endtabs %} *** ### Quick Links * [**Troubleshooting Guide**](/running-your-event/quick-troubleshooting-guide.md): Tips on overcoming common hardware and software issues. * [**Brand Moderation**](/running-your-event/brand-moderation.md): Available on the [Select plan](https://www.simplebooth.com/plans), this allows you to review photos before they appear in your [online gallery](https://www.google.com/search?q=https://app.simplebooth.com/galleries). The moderation queue should be checked as often as possible. * [**Analytics**](/running-your-event/after-events/data-and-analytics.md): Access participant information and event performance data. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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