# Attendant Guide

As a booth attendant, your role is to ensure guests have a great experience and the booth runs smoothly. You may not have full access to the [Simple Booth account](https://app.simplebooth.com/), so this guide focuses on on-site setup, operation, and common troubleshooting steps you can handle during the event.

***

{% stepper %}
{% step %}

#### Connect With the Account Holder

The account holder is responsible for the initial configuration. Before you arrive at the venue, ensure they have shared the following details with you:

* **Event Settings**: Confirm which preset you should select.
* **Internet Plan**: Know the name and password for the venue Wi-Fi or the mobile hotspot.
* **Troubleshooting**: Ask if there are specific protocols or contact people for technical issues.

You can review the [**Account Holder Guide**](/running-your-event/event-guides/booth-attendant-guides/owner-responsibilites.md) to understand their responsibilities.
{% endstep %}

{% step %}

#### Assemble the Booth

Your first task at the venue is to set up the physical hardware.

1. **Follow Assembly Instructions**: Set up the your hardware according to the manual or instructions provided.
2. **Positioning**: Place the booth in the designated area. If possible, choose a spot with flattering lighting and a strong Wi-Fi signal.
3. **Lighting**: Turn on the light source and any external lighting once the booth is positioned.
   {% endstep %}

{% step %}

#### Connect to Wi-Fi

Connect the iPad to the internet via the iPad's system settings.

* **Stable Connection**: A strong signal is required for instant sharing (text/email).
* **Offline Mode**: If Wi-Fi is unavailable, the app will continue to work offline as long as you are already signed in. Photos will be stored and sent once a connection is restored.
  {% endstep %}

{% step %}

#### Prepare the HALO App

Open the HALO app and prepare to [launch your event](/running-your-event/preparing-for-events/launching-your-booth.md).

1. **Sign In**: If not already signed in, use the credentials provided by the account holder.
2. **Select the Preset**: Tap on the correct [preset](https://www.google.com/search?q=https://app.simplebooth.com/presets) for the event.
3. **Review the PreFlight Check**: Use the PreFlight dashboard to confirm the camera, network, and any connected printers are ready.
   {% endstep %}

{% step %}

#### Take Test Pictures

{% tabs %}
{% tab title="Check Picture Quality" %}
Take a few photos to confirm the lighting is even, the framing is straight, and the backdrop is fully covered. If needed, adjust exposure or zoom within the app's [camera settings](/running-your-event/preparing-for-events/camera-and-screen-settings.md).
{% endtab %}

{% tab title="Test Digital Delivery" %}
Send a test photo to yourself via text, email, or QR code to confirm the network is sending captures.

* If a photo gets stuck in the [Offline Queue](/running-your-event/offline-upload-queue.md), try switching to a different Wi-Fi network.
* If no internet is available, let participants know they will receive their photos once the booth is reconnected after the event.
  {% endtab %}

{% tab title="Test Prints" %}
If the event includes physical prints, ensure the printer is [connected](/hardware-and-gear/printing/printer-setup.md) and perform a test print.

You should not need to format the layout; the account holder should have handled this in the settings before the event.
{% endtab %}
{% endtabs %}
{% endstep %}

{% step %}

#### Enable Guided Access <a href="#h_c7051ae33b" id="h_c7051ae33b"></a>

Once testing is complete, transition from "Test Mode" to the live "Booth Mode." After launching, enable [Guided Access](/running-your-event/preparing-for-events/pre-event-checklist.md#start-a-guided-access-session). This locks the iPad so guests cannot exit the app or change settings during the event.
{% endstep %}

{% step %}

#### Breakdown After the Event

When the event is over, follow these steps before packing up:

1. **Check the Queue**: Open Mission Control (double-finger pinch out) and verify that the upload queue is empty.
2. **Sync Remaining Photos**: If there are pending items, connect to a strong Wi-Fi signal to let them finish uploading.
3. **Notify the Owner**: If any photos are still stuck in the queue when you leave, notify the account holder so they can resolve it from the [devices page](https://www.google.com/search?q=https://app.simplebooth.com/devices).
   {% endstep %}
   {% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.simplebooth.com/running-your-event/event-guides/booth-attendant-guides/attendant-guide.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.