# Troubleshooting Phone Cameras

Most browsers will automatically ask for camera access when you open Virtual Booth, so you shouldn't need to access your computer or browser settings. 

If your camera isn’t working, find troubleshooting help below.

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{% tabs %}
{% tab title="Safari (iOS)" %}

* Camera permissions are managed in your iPhone’s Settings app.
* Open Settings > Safari > Camera and make sure either Ask or Allow is selected.

{% hint style="info" %}
See Apple’s [Safari help page](https://support.apple.com/en-mt/guide/iphone/iphb01fc3c85/ios) for more details on managing camera permissions.
{% endhint %}
{% endtab %}

{% tab title="Chrome & Firefox (iOS)" %}

* On iOS, Chrome and Firefox don’t allow direct camera access until you’ve used your camera in those browsers at least once.
* Visit your Virtual Booth link and tap *Choose image*. You’ll be prompted to:
  * [Take a photo](#user-content-fn-1)[^1], or 
  * Upload one from your Photos app.

{% hint style="info" %}
See [Chrome’s help page](https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DiOS\&hl=en\&oco=2) for more details on updating camera permissions.
{% endhint %}
{% endtab %}

{% tab title="Chrome & Firefox (Android)" %}
On Android, Chrome and Firefox allow direct access to your camera. When you visit your Virtual Booth link, you’ll be prompted to enable camera access.

{% hint style="info" %}
See [Chrome’s help page](https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DAndroid\&hl=en\&oco=2) for more details on updating camera permissions.
{% endhint %}
{% endtab %}
{% endtabs %}

***

#### Switch Devices

If you’re still having trouble, try switching devices. When you first open the booth, you’ll see an option to scan a QR code to continue your session on another device.

[^1]: Choosing this option prompts access to your camera.


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