# Troubleshooting Computer Cameras

Most browsers will automatically ask for camera access when you open Virtual Booth, so you shouldn't need to access your computer or browser settings. 

If your camera isn’t working, find troubleshooting help below.

***

## Computer Support

{% tabs %}
{% tab title="Mac" %}
Camera permissions can be managed in **System Preferences > Privacy & Security**.

{% hint style="info" %}
See the [Give apps permission](https://support.apple.com/en-us/HT211130) section in Apple’s support article for details on enabling camera access for your browser.
{% endhint %}
{% endtab %}

{% tab title="PC" %}
Camera permissions can be managed from the **Privacy** section of your Start menu.

{% hint style="info" %}
See [Microsoft’s help center](https://support.microsoft.com/en-us/help/4468232/windows-10-camera-microphone-and-privacy) for how to enable camera access on your device and for individual apps.
{% endhint %}
{% endtab %}
{% endtabs %}

***

## Browser Support

{% tabs %}
{% tab title="Chrome" %}

* Camera settings can be managed in [Chrome’s privacy section](chrome://settings/content/camera). Make sure “Ask before accessing” is enabled.
* If you experience lag, try disabling hardware acceleration under **Settings > Advanced > System**.

{% hint style="info" %}
See [Chrome’s help page](https://support.google.com/chrome/answer/2693767?co=GENIE.Platform%3DDesktop\&hl=en) for more details on updating camera permissions. 
{% endhint %}
{% endtab %}

{% tab title="Safari" %}

* In Safari settings, make sure **Ask** or **Allow** is selected for Simple Booth sites.
* Note that the site [must be open](#user-content-fn-1)[^1] in Safari for it to appear in the list.

{% hint style="info" %}
See [Safari's help guide](https://support.apple.com/guide/safari/websites-ibrwe2159f50/mac) for more details on updating camera permissions. 
{% endhint %}
{% endtab %}

{% tab title="Firefox" %}

* In [Firefox settings](about:preferences#privacy), make sure camera permissions allow access for Simple Booth. 
* New camera requests should not be blocked, and Simple Booth’s status should be set to *Allow*. 

{% hint style="info" %}
See [Mozilla’s help guide](https://support.mozilla.org/en-US/kb/how-manage-your-camera-and-microphone-permissions#w_changing-camera-permissions) for more details on updating camera permissions. 
{% endhint %}
{% endtab %}

{% tab title="Edge" %}
Make sure camera access is enabled for *simplebooth.com* under Website Permissions. 

The webcam toggle should be turned on. 

{% hint style="info" %}
See [Microsoft’s help page](https://support.microsoft.com/en-us/windows/windows-camera-microphone-and-privacy-a83257bc-e990-d54a-d212-b5e41beba857) for more details on updating camera permissions. 
{% endhint %}
{% endtab %}
{% endtabs %}

***

#### Switch Devices

If you’re still having trouble, try switching devices. When you first open the booth, you’ll see an option to scan a QR code to continue your session on another device.

[^1]: Unless you’ve previously granted permission.


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