| Cover image | ||
|---|---|---|
| HALO body | /files/OBNxayewkD8WPXuJJKEV | |
| Wall mount | Cover: four.png | /files/VP5gnTiuLTPFuCyEM2Ui |
| 6.5' power cord | Cover: two.png | /files/xqh8X9hCe70oD33RXnBD |
| Cover image | ||
|---|---|---|
| 1. Mark the location | Use the wall mount plate to mark your fastener positions. We recommend about 5 feet (1.5 m) high. | /files/cvMTQbaFL6XL8pBe2vKF |
| 2. Secure the wall mount | Hang the mount following your fasteners' instructions. Make sure it's fully tightened and secure. | /files/8VE0Pf3fbu2KdNzdLN5u |
| 3. Insert the power cord | The cord goes into the back of the HALO, so plug it in before mounting. | /files/Sqwl6h3WcfgGM44ozaeD |
| 4. Mount the HALO | Guide the silver pin on the back of the HALO into the wall mount's receptacle until it's fully inserted. When seated correctly, the pin shouldn't be visible. Lock it in place using the wall mount's securing screw. | /files/O1YaiZJyGxBErC20XDV8 |
| 5. Insert the iPad | Pull the faceplate off using the side tabs near the top, then secure the iPad with the interior swivel tabs. | /files/9hKLhP70rfxxvOhCpaPH |
| 6. Plug in the iPad and replace the faceplate | Hold the bottom of the iPad near the base of the HALO body to avoid straining the cable, then press the faceplate back onto the magnets. | /files/5Mjmz7PLBco2WrpzIgBL |
| 7. Power on | Plug the power cord into the wall and flip the bottom-back switch to power on. | /files/iknuG2SlVQaOFPmvux6C |
| 8. Adjust lighting and exposure | Set HALO's brightness with the side knob. Fine-tune exposure and other camera settings in the app's Mission Control. Adjust brightness and camera settings together for the best result. | /files/ehFJb78OS5YRwoXnwiyZ |
| Cover image | ||
|---|---|---|
| HALO body | At the top of the case. Set it somewhere safe. | /files/CuLRScd1bYlFYrwG5uYl |
| Stand legs | Just below the body. | /files/d34XG3065F4rvH1WEsop |
| Stand riser | At the bottom of the case. | /files/mlwRyEcqfhxvVfBEhckf |
| HALO pin and stand pin | The HALO pin (small knob side) and stand pin (big knob side), plus the charger. The clamp and charger are in the side compartments. | /files/9lo8ssQNG1zUxUcYdfTU |
| Cover image | ||
|---|---|---|
| 1. Release the legs | Pull up on the ring marked in green on the base. | /files/ooUDSkVBNhk0emkpaNLL |
| 2. Rotate the legs into position | Tilt or pull each leg out. Each one stops automatically when it reaches the right spot. | /files/xeatWlgcvKQNkEuODwMG |
| 3. Lock the legs | Release the lock so its grooves sit flush with the base. | /files/ctLLHc0YqLSjJIXVI3a9 |
| 4. Add the riser | Place the riser in the base and secure it with the bottom knob. | /files/DMiNd6hKGINjnjiOhs0b |
| 5. Raise the stand | Extend it and tighten the knobs. We recommend about 5 feet (1.5 m) off the ground. | /files/pM0LeyuFHcKgqRe7nLt1 |
| 6. Attach the clamp | The larger side (with the bigger handle) attaches to the top of the stand. Position the smaller side so the round receptacle is horizontal, not vertical. | /files/WjhGmAR9P2QH9RBOiFRD |
| 7. Attach the HALO | Insert the back pin into the round receptacle until the HALO is flush with the clamp. When it's seated correctly, the silver pin shouldn't be visible. Tighten the small handle, and loosen it slightly anytime to adjust the angle. | /files/SUmYfpPE8NLp3oR6GgKu |
| 8. Insert the iPad | Pull the faceplate off using the side tabs near the top, then secure the iPad with the interior swivel tabs. | /files/DosXyId7DrBaEto29dHV |
| 9. Plug in the iPad and replace the faceplate | Hold the bottom of the iPad near the base of the HALO body to avoid straining the cable, then press the faceplate back onto the magnets. | /files/kDrqtFXYcdRmppReNKDG |
| 10. Power on | Insert the power cord into the bottom-back of the HALO body and flip the switch beside it. The light turns on and the iPad starts charging. | /files/XEW3tiwEejNnsycM6wMw |
| 11. Adjust lighting and exposure | Set HALO's brightness with the side knob. Fine-tune exposure and other camera settings in the app's Mission Control. Adjust brightness and camera settings together for the best result. | /files/fjhHaruJuU5TtlbEVav8 |
Chargetech 954 250W Power Station
Provides 6+ hours of battery life with HALO.\ \ *Not allowed in TSA carry-on luggage.* {% endcolumn %} {% column %}Chargetech 927 90W Power Station
Provides 3+ hours of battery life with HALO.\ \ *Allowed in TSA carry-on luggage.* {% endcolumn %} {% endcolumns %} *** ## Travel Outside the US If you live in the US and plan to travel with HALO, a universal adapter is the most convenient option, as it works in multiple countries. **Popular options include:** {% columns %} {% column %}EPICKA Universal Travel Adapter
Covers 150+ countries, supports multiple plug types, and includes USB ports. {% endcolumn %} {% column %}Ceptics Universal Travel Adapter
Compact, reliable, and compatible with most global plug types. {% endcolumn %} {% endcolumns %} {% hint style="info" %} Look for a universal travel adapter with built‑in safety features and USB ports for added convenience. {% endhint %} # Simple Care Protection Plan Information about our extended care plan {% hint style="info" %} This information applies to Simple Care plans purchased after September 6, 2024. For plans purchased before this date, contact- Auto (A)
- Program (P)
- Aperture Priority (Av)
- Shutter Priority (Tv)
- Manual (M)
Successful connection to a Canon R50
Here, the camera is set to capture photos in RAW format only. Because HALO requires photos in JPEG format, an incompatibility message appears.
After adjusting the capture format on your camera, tap “Use this camera” to activate it.
Exposure Differences Between Photos and Videos
*Applies to Canon EOS R100, EOS R50, EOS R10, and all Canon cameras with no dedicated photo/movie mode selector switch.* If your preset includes both photo and video capture, make sure the same exposure mode is used in both. 1. Turn on the camera. 2. Switch to Movie Mode using the dial. 3. In the top-left corner, set the exposure mode to “Movie (P).” 4. Turn the dial back to “P.”Flash Not Firing for Every Frame in Live GIFs
After firing, flashes require a short recovery time before they can fire again. Recovery time varies by model. For Live GIFs, choose a flash with a recovery time faster than 0.2 seconds. To improve consistency, switch your flash to manual mode and start with a lower flash output.Preview Image Oriented Incorrectly
*Applies to Canon EOS R100 and some older Canon DSLRs.* Some cameras lack an orientation sensor, meaning they can’t detect vertical or horizontal positioning. If preview images appear rotated incorrectly, use the camera in a horizontal orientation.Captured Videos Not Oriented Correctly
*Applies to Canon EOS R50, EOS R7, EOS R6 Mark II, and similar models.* If vertical videos are captured horizontally, ensure the “Add movie rotate info” feature is enabled: 1. Turn on the camera. 2. Press Menu to open settings. 3. Go to the Wrench Tab → Page 1. 4. Set “Add movie rotate info” to “Enable.”Frozen Camera Preview
If the preview image freezes, ensure no camera menus or exposure mode guides are open. Half-press the shutter button to return to the live preview.App Switched to iPad Camera
If an unrecoverable error occurs (for example, due to overheating) the app automatically switches to the iPad camera so you can continue your session without interruption. Once the DSLR cools down and reconnects, you can re-enable it through the Camera Manager.Something isn't working as expected
If something isn't working as expected, check for a firmware update first. A1 II, A1, A9 III, a7R V, A7 V, A7 IV, A7S III, A7C II, A7CR, A6700, LR1, FX3, FX30, FX2, ZV-E1, RX1 III This app relies on camera control features that Sony introduced in recent firmware updates. Without the latest firmware, certain functions may behave unexpectedly, be unavailable, or fail to work entirely. How to check and update your camera's firmware: 1. On your Sony camera, navigate to MENU → \[Setup] → \[Setup Option] → \[Version] to view the currently installed firmware version. 2. Visit Sony's official support website and look up your camera model to see the latest available firmware version. 3. If a newer version is available, follow Sony's instructions to download and install it. 4. After updating, restart the camera and reconnect it to your iPad.My Sony camera is not recognized when connected via USB
**Models: A1 II, A1, A9 III, a7R V, A7 V, A7 IV, A7S III, A7C II, A7CR, A6700, LR1, FX3, FX30, FX2, ZV-E1, ZV-E10 II, ZV-1 II, RX1 III** 1. Ensure the USB Connection mode setting is set to \[Sel. When Connect] or \[Remote Shooting]. 2. Navigate to MENU → (Setup) → \[USB] → \[USB Connection Mode] and change the option to \[Sel. When Connect]. Alternatively, you can set \[Remote Shooting] as the default, so you do not need to set the connection mode each time you connect via USB. **Models: A9 II, a7R IV, A7C, ZV-E10, ZV-1** 1. Ensure the smartphone connection option \[Smartphone Connection] is turned off. 2. Set MENU → (Network) → \[Smartphone Connect] → \[Smartphone Connection] to \[Off] 3. Then, navigate to MENU →(Network) → \[PC Remote Function] and set PC Remote to \[On]. 4. Finally, ensure \[PC Remote Cnct Method] is set to \[USB]. **A7R IIIA, A7III, A6600, A6400, A6100** 1. Ensure the smartphone control option \[Ctrl w/ Smartphone] is turned off. 2. Set MENU → (Network) → \[Ctrl w/ Smartphone] → \[Ctrl w/ Smartphone] to \[Off]. 3. Ensure the \[UBS Connection] mode setting is set to \[PC Remote]. 4. Navigate to MENU → \[Setup] → \[USB Connection] and change the option to \[PC Remote].Capturing an image times out on my Sony camera
**Models: A1 II, A1, A9 III, a7R V, A7 V, A7 IV, A7S III, A7C II, A7CR, A6700, LR1, FX3, FX30, FX2, ZV-E1, RX1 III** If you're experiencing capture timeouts, check your camera's Area/Date/Time Settings: 1. On your Sony camera, open the menu and navigate to MENU → \[Setup] → \[Area/Date] → \[Area/Date/Time Settings]. 2. Verify that the time zone (Area Setting), Daylight Saving time option, and Date/Time settings match those of your iPad. 3. Adjust as needed, paying attention to daylight saving time settings. 4. After updating the camera, reconnect it to the iPad and try capturing again. {% hint style="info" %} It's good practice to verify clock synchronization before any important shoot, especially after traveling across time zones, replacing the camera battery, or leaving the camera unused for an extended period (the internal backup battery that maintains the clock can deplete). {% endhint %}* **Personal Hotspot or iPad's Cellular**\ A personal hotspot (or an iPad with cellular) can also work for printing. For printing purposes, a hotspot behaves the same as any other WiFi network.\ \ Keep in mind that cellular-based network reliability varies by location. Coverage can weaken inside large buildings, basements, or crowded environments. *** ### Local Networks * **Definition**: A local network (often called a LAN) is a private network you create on-site. Think of a local network like a bubble in your space. Devices inside the bubble can talk to each other, but not other devices outside the bubble. * **Digital Copies**: A local network can print in real time. Digital copies will stay [queued](https://docs.simplebooth.com/running-your-event/offline-upload-queue) in the app until the iPad reconnects to an external network. * **When & how to use**: Local networks are a great backup when the venue’s WiFi is unreliable or unavailable. Some printers can create their own local network, but there are [other ways](https://www.simplebooth.com/blog/wifi-photo-booth-printing/) to set one up as well. #### Reliable Local Networks When set up properly, a local network is a very reliable option. Learn more about local network options [here](https://www.simplebooth.com/blog/wifi-photo-booth-printing/). *** {% hint style="danger" %} ## Unreliable Network Choices **Guest-Accessible Venue Networks**\ If the only available WiFi is a network that guests can join (or one with no password) it may not work with your printer at all. Even if the printer connects, you’re more likely to see intermittent issues during the event.
**School, Government, & Other Secure Networks**\ Highly secured networks often prevent devices from communicating with each other on the same network. Since printing requires your iPad and printer to talk to each other, these networks are usually not suitable. {% endhint %} # Printer Recommendations Choosing the right printer depends on your event volume, budget, and desired setup speed. While Simple Booth works with various hardware, printers generally fall into two main categories. *** ### Printer Types #### **Consumer Printers** "Consumer” printers are designed for general home or small office photo printing. These models typically come AirPrint-compatible out-of-the-box, making the initial setup very straightforward. * **Pros**: More affordable upfront cost and very easy to configure. * **Cons**: Slower printing speeds and higher long-term ink costs. Consumer Printer Recommendations #### **Dye-Sublimation Printers** Dye-sublimation (dye-sub) printers are the industry standard for professionals. These are built for high-volume photo booth environments. * **Pros**: Much faster print speeds, professional-grade durability, and a lower cost-per-print. * **Cons**: Higher initial investment and a multi-step setup process. {% hint style="warning" %} Dye-sub printers require a wireless print server (such as a laptop running helper software or a dedicated hardware bridge) to connect with an iPad and the Simple Booth app. {% endhint %} Dye-sub Recommendations # Printers for Casual Use Affordable, easy-to-use printers These consumer printers are designed for photo printing and come AirPrint compatible out of the box, which makes setup simple. They’re more affordable but usually slower, averaging about 90 seconds per print. For smaller or more relaxed events, they can be a great fit. *** #### Epson PictureMate The Epson PictureMate is an inkjet printer that supports 4x6 and 5x7 photo paper. Prints usually take around 75 seconds. *** #### **Other Options** Apple's website has [a page](https://support.apple.com/en-us/HT201311) that links to a tool for checking AirPrint compatibility. Most printers built specifically for photo printing (not document printing) will work well. # Printers for Professionals Powerful, fast printers Dye-sublimation printers are more expensive and require a couple of additional setup steps, but if you’re using Simple Booth professionally, they are a worthwhile investment. They are much faster than [consumer printers](/hardware-and-gear/printing/printer-recommendations/printers-for-casual-use), with some models printing in as little as 30 seconds. The time savings will be noticeable at busy events. They also have lower long-term media costs, since paper and ink bundles are more affordable over time. Some models can even cut photo strips automatically. *** ### Recommended brands * [DNP](https://dnpphoto.com/en-us/) * [HiTi](https://www.hiti.com/) *** ### Using Dye-Sub Printers **Dye-sublimation printers are not built to be AirPrint compatible**, so need to be paired with a print server before it will be able to connect to your iPad. Without wireless print server software, your iPad and dye-sub printer will not be able to communicate. #### Compatible Print Servers Be sure the print server you choose is compatible with the printer you own or plan to purchase. * [**AirCastPro 3**](https://aircastpro.com/): The AirCastPro is a great option that will work with a variety of printer brands. Learn more about how to connect to the AirCastPro [here](/hardware-and-gear/printing/printer-setup/aircast-pro-setup). * [**DNP WCM Plus**](https://dnpphoto.com/en-us/Products/Event-and-Retail-Solutions/WCMPlus): DNP's WCM Plus pairs seamlessly with DNP printer models. Learn more about how to connect to the WCM [here](/hardware-and-gear/printing/printer-setup/dnp-wcm-setup). {% hint style="warning" %} We cannot guarantee that other print servers not listed here will work reliably. {% endhint %} # Printer Setup A step-by-step guide to connect your iPad and printer Learn how to connect your printer to your network, pair it with your iPad, and run test prints to ensure everything is ready for your event. *** {% stepper %} {% step %} ### Connect your printer to your network The process for connecting to a network depends on your specific printer model. Learn more about reliable network choices [here](/hardware-and-gear/printing/printing-overview/wireless-printing). * **Standard Printers**: Open the printer’s network or Wi-Fi menu and select your desired network. * **Print Servers**: If you are using a [print server](/hardware-and-gear/printing/printer-recommendations/printers-for-professionals), adjust these settings within the print server configuration menu instead. * [AirCast Pro Setup Guide](/hardware-and-gear/printing/printer-setup/aircast-pro-setup) * [DNP WCM Setup guide](/hardware-and-gear/printing/printer-setup/dnp-wcm-setup) {% hint style="info" %} If you cannot locate the network settings, please refer to the manual for your printer or print server. {% endhint %} {% endstep %} {% step %} ### Connect your iPad to the same network **Your iPad and printer must be on the same network** for printing to function. If your iPad has joined other nearby networks in the past, it may automatically reconnect to them during an event. To prevent this, open your iPad Wi-Fi settings and [**forget**](https://support.apple.com/en-us/102480) any networks you do not plan to use. {% endstep %} {% step %} ### Try a test print Before testing, ensure you have created and saved at least one **print layout**. When you add your first layout, the app will prompt you to enable printing as a sharing option. You can also manage this at any time from the **Send Options** card. You can perform a test print from three different locations: {% tabs %} {% tab title="Print Layout Settings" %} From the [**Layout Designer**](/customization-guide/layout-designer/layout-designer-overview), tap the printer icon in the top-right corner to select your printer. Once connected, the **Test Print** button will activate. {% endtab %} {% tab title="Send Options Settings" %} From the [Experience Designer](/customization-guide/experience-designer/post-capture/send-and-print) Send & Print, locate the **Test Print** button beneath your print preview(s). Select your printer first to activate the button. {% endtab %} {% tab title="Booth Mode" %} [Launch the app](https://docs.simplebooth.com/running-your-event/preparing-for-events/launching-your-booth) and run a full session to confirm the entire workflow from start to finish. {% endtab %} {% endtabs %} {% hint style="info" %} [Tips on fixing formatting issues](/hardware-and-gear/printing/formatting-prints) {% endhint %} *** #### Fix Potential Connection Issues Most printing problems are related to the network environment rather than the app itself. A weak signal, busy network, or firewall can prevent the iPad and printer from communicating. If your printer will not connect, it can take some work to understand exactly why. Troubleshooting steps typically involve narrowing down whether the issue is being caused by the network hardware or specific security settings blocking the connection. Learn more in our [**Troubleshooting Guide**](/hardware-and-gear/printing/printer-setup/troubleshooting-printer-connections)**.** {% endstep %} {% endstepper %} # AirCast Pro Setup Guide to connect to the AirCastPro 3 wireless print server. How to connect your HALO app with the AirCast Pro for the purposes of printing with a [dye-sublimation printer](/hardware-and-gear/printing/printer-recommendations/printers-for-professionals). *** ### Initial Setup {% hint style="info" %} Keep your print server's manual on hand for more detailed information and troubleshooting help. {% endhint %} {% stepper %} {% step %} #### Power On Plug in the AirCastPro. It will turn on automatically, and a green light will appear after a few seconds. {% endstep %} {% step %} #### **Connect to AirCastPro Network** * Open your [iPad's WiFi settings](https://support.apple.com/guide/ipad/connect-to-the-internet-ipad2db29c3a/ipados) and connect to the AirCastPro network. * The default password for all new AirCastPros is: aircastpro (refer to the AirCastPro manual to change the password). * If the network doesn’t initially appear, toggle your WiFi off and back on to get it to populate. {% endstep %} {% step %} #### **Configure Network Settings** * Open a browser on your iPad and visit [http://192.168.4.1](http://192.168.4.1/). The page can sometimes feel slow to load. * Tap on the WiFi status (top-left) and select your desired network. * Enter the network password to connect. You can also simply use the AirCast Pro's local network. {% endstep %} {% step %} #### **Connect to Printer** * Plug the AirCastPro into your printer via USB. * Power your printer on and AirCastPro should automatically detect it. {% endstep %} {% step %} #### **Reconnect iPad to Network** * Revisit your iPad's WiFi settings * Select the network linked to your AirCastPro. {% endstep %} {% step %} #### **Set Up in HALO App** * Open the HALO app and navigate to your Prints panel * Select the connected printer * Tap "test print" to confirm the connection is established. {% endstep %} {% endstepper %} {% hint style="info" %} ## Using New Networks When connecting to a new external network, repeat steps 3–4. For familiar networks, AirCastPro should reconnect automatically.\ \ Double check your network settings at [http://192.168.4.1](http://192.168.4.1/) if you ever run into trouble printing through a previously established network. {% endhint %} *** ### Tethered (Wired) Printing In a pinch you can connect your printer directly to your iPad via the AirCastPro. See a video version of these instructions [here](https://aircastpro.com/support/knowledgebase.php?article=30).
{% stepper %} {% step %} #### **Power On** Plug in the AirCastPro. It will turn on automatically, and a green light will appear after a few seconds. {% endstep %} {% step %} #### **Connect to the AirCastPro Local Hotspot** * If you’re connected to an external network, in the AirCastPro settings ([http://192.168.4.1](http://192.168.4.1/)) tap the menu bar (top-left), go to network settings, and disconnect from the current network. * If needed, unplug and reconnect the AirCastPro to fully disconnect. Ensure your iPad is connected to the AirCastPro’s local hotspot, not an external network. {% endstep %} {% step %} #### **Test Print with the AirCastPro Hotspot** Perform a test print while connected to the local hotspot to confirm the connection before proceeding. {% endstep %} {% step %} #### **Connect Your iPad via Ethernet** * In your iPad’s settings, check for a new “Ethernet” section beneath WiFi settings to confirm the connection. * Plug the Ethernet cable into the AirCastPro and then into your iPad using the appropriate adapter. {% endstep %} {% step %} ### **Configure Ethernet Settings** * Look for a green IP address in the top-left corner (refresh the page if needed). * Choose "Local Link" from the dropdown menu and save. * Tap the Ethernet settings in the top-left corner. * Open a browser to the AirCastPro settings ([http://192.168.4.1](http://192.168.4.1/)). {% endstep %} {% step %} ### **Disable WiFi & Print** * Disable WiFi in your iPad settings. * Open the HALO app and navigate to the Prints panel. * Select the connected printer. * Tap Test Print to confirm the setup is complete. {% endstep %} {% endstepper %} *** ### Configuring AirCastPro Settings Simple Booth supports our own print formatting settings, which are the primary way to ensure your prints look great. For more details, check out [this article on print formatting](/hardware-and-gear/printing/formatting-prints). AirCastPro also offers additional settings for fine-tuning print output, including adjustments for color, resolution, and formatting. You’ll rarely need to modify AirCastPro’s formatting options—Simple Booth’s settings typically cover everything you need to accomplish. For more details on advanced adjustments, refer to the [AirCastPro manual](https://aircastpro.com/support/knowledgebase.php). # DNP WCM Setup Guide to connect to DNP's WCM wireless print server. How to connect your HALO app with the WCM for the purposes of printing with a [dye-sublimation printer](/hardware-and-gear/printing/printer-recommendations/printers-for-professionals). *** ### Initial Setup {% hint style="info" %} Be sure to have your print server's manual on hand for more detailed information and troubleshooting help should you run into any problems. {% endhint %} {% stepper %} {% step %} #### Power On * Plug in and turn on your DNP printer and make sure no error lights are flashing. * Plug the WCM into your printer via USB, then plug the WCM into your power source. * The WCM will power on and once it boots, will print a test page with information about the WCM hotspot (the local network). {% endstep %} {% step %} #### **Connect to WCM Hotspot** * Open your [iPad's WiFi settings](https://support.apple.com/guide/ipad/connect-to-the-internet-ipad2db29c3a/ipados) or scan the QR code from your test print and connect to the WCM hotspot. * The default password for all new WCMs is: dnp12345 (refer to the WCM manual to change the password). * If the network doesn’t initially appear, toggle your WiFi off and back on to get it to populate. {% endstep %} {% step %} #### **Configure Network Settings** * Open a browser on your iPad and visit [http://192.168.4.1](http://192.168.4.1/). The page can sometimes feel slow to load. * Tap on the menu bar (top-left), then tap into the network settings. * Use the dropdown to select your desired network, then enter your password. You can also simply use the WCM's local network. {% endstep %} {% step %} #### **Reconnect iPad to Network** * Revisit your iPad's WiFi settings * Select the network linked to your WCM.' {% endstep %} {% step %} #### **Set Up in HALO App** * Open the HALO app and navigate to your Prints panel * Select the connected printer * Tap "test print" to confirm the connection is established. {% endstep %} {% endstepper %} *** {% hint style="info" %} ## Using New Networks When connecting to a new external network, repeat steps 3–4. For familiar networks, WCM should reconnect automatically.\ \ Double check your network settings at [http://192.168.4.1](http://192.168.4.1/) if you ever run into trouble printing through a previously established network. {% endhint %} *** ### Configuring WCM Settings Simple Booth supports our own print formatting settings, which are the primary way to ensure your prints look great. For more details, check out [this article on print formatting.](/hardware-and-gear/printing/formatting-prints) Your WCM also offers additional settings for fine-tuning print output, including adjustments for color, resolution, and formatting. You’ll rarely need to modify the WCM formatting options—Simple Booth’s settings typically cover everything you need to accomplish. For more details on advanced adjustments, refer to the [WCM manual](https://dnpphoto.com/en-us/Support/Downloads/Manuals). # Troubleshooting Printer Connections How to test your setup and restore your connection Most connection problems come down to the Wi-Fi network. These steps help you test the iPad, network, and app in the right order. {% hint style="info" %} If you’re using a dye-sublimation printer for the first time, it’s possible the printer wasn’t fully configured yet. You’re welcome to start with the steps below, but if nothing seems to work, don't skip the final section below. {% endhint %} *** {% stepper %} {% step %} ### Confirm your Wi-Fi network is working Both the iPad and the printer must be on the same [network](/hardware-and-gear/printing/printing-overview/wireless-printing), and that network must support AirPrint traffic. **Steps To Test** 1. Open the Photos app on your iPad → choose any photo → tap Print. 2. Choose your printer when prompted, and wait for your print out {% tabs %} {% tab title="Successful Print" %} Your network connection is working. Continue to step 2. {% endtab %} {% tab title="Unsuccessful Print" %} This almost always points to a network issue. Try the suggestions below: • Make sure both the iPad and printer are still connected to the same network.\ • Turn off Private Wi-Fi Address in Settings → Wi-Fi → your network.\ • Connect to a different network if one is available and try another test print.\ • If you only have one network and it’s unreliable, check our recommended network options.\ • Forget any networks you don’t plan to use at the event. If the Photos app cannot print, the HALO app will not be able to print either. {% endtab %} {% endtabs %} {% endstep %} {% step %} ### Confirm the HALO app is sending the print job Once Photos works, Simple Booth should also be able to print. **How To Test** 1. [Print a photo](/hardware-and-gear/printing/printer-setup#try-a-test-print) from the HALO app. {% tabs %} {% tab title="Successful Print" %} Your setup is good to go. {% endtab %} {% tab title="Unsuccessful Print" %} HALO sends all print jobs through Apple’s AirPrint system. iPadOS will briefly show a print status screen while a job is in progress. If you don’t see this appear: • HALO may not have reached the printer\ • The iPad may not be connected to the same network as the printer\ • The printer may be offline or unreachable {% endtab %} {% endtabs %} {% endstep %} {% step %} ### Ensure the printer works on its own If neither of the steps above resolve the issue, confirm that the printer itself is set up correctly. This step takes a little more time, but it’s the best way to confirm the printer’s core setup. **How To Test** Connect the printer to a computer and print any file. {% tabs %} {% tab title="Successful Print" %} The printer is functional. The issue is most likely the network or AirPrint. {% endtab %} {% tab title="Unsuccessful Print" %} This usually means the printer wasn’t configured properly. Try: • Checking for firmware updates\ • Reinstalling the printer driver and firmware\ • Power cycling the printer and testing again {% endtab %} {% endtabs %} {% endstep %} {% endstepper %} *** If you need more help, please contact us at
Add a print layout.
Layout Designer
Experience Designer
Opt-In: the photo is visible in the gallery.
Opt-Out: The photo uploads but remains hidden from the public gallery.
| | **Private** | The opt-in prompt is not shown. | All photos are automatically and permanently marked as private and will never appear in a public-facing gallery. | {% hint style="warning" %} You can view & [download](https://docs.simplebooth.com/sharing-photos) all picture taken at your event regardless of the privacy status, as long as you are signed into your Simple Booth account. {% endhint %} *** #### Configuring the Opt-In The Gallery Opt-In card in the Experience Designer is a **visual representation only**. You cannot toggle the prompt on or off directly from this section of the settings. To change whether the opt-in is displayed, you must adjust the privacy settings of the gallery linked to your preset: 1. Navigate to the [**General Settings**](/customization-guide/basic-setup/main-preset-settings#general-settings) section of your preset settings. 2. Find the paired gallery and use the **Actions** dropdown menu to choose the **edit** option. 3. Adjust the [**Privacy**](/gallery-design/basic-gallery-settings/gallery-privacy-options) setting to Public, Unlisted, or Private. 4. The Gallery Opt-In card in your Experience Designer will update to reflect this change. *** {% hint style="success" %} ## **Plan Availability** ✅ All Plans {% endhint %} # Data Capture Data capture allows you to collect participant information before photos are delivered. You control exactly what information is gathered and whether completing the form is optional or required for guests to receive their photos. Data capture appears near the end of the participant journey as part of the sharing flow. You can [access your data](https://docs.simplebooth.com/running-your-event/after-events/data-and-analytics#data-capture) from your Simple Booth account or via on of our {% hint style="danger" %} **If data capture is disabled during an event, participant information cannot be recovered for those sessions.** Always double-check that data capture is enabled and your fields are active before your event begins. {% endhint %} *** #### How it Works Data capture acts as a required or optional step between the editing process and the final delivery of the photo. * **The Transition:** After a guest advances from editing their photo (or opting into your gallery), they are directed to your custom form before they can reach the sharing options. * **Information Gathering:** The form displays the specific fields you have enabled, such as name, email, or custom questions. * **Automatic Sharing:** By submitting contact information on the form, participants will automatically receive their media via that channel. When they advance to the final sharing page, they can use any other sharing methods you have enabled. {% hint style="info" %} **Keep it Short** To maintain a high completion rate and keep the line moving, only ask for essential information. Guests are much more likely to complete a form with 2–3 fields than a lengthy questionnaire. {% endhint %} *** #### Configuring Data Capture 1. **Toggle Enable:** Use the switch in the **Data Capture** settings card to turn on the tool. 2. **Add Standard Fields:** Check the boxes for the information you wish to collect (e.g., Email, Name, Phone). 3. **Add Custom Fields (Select Plan Only):** If you need specific information, click "Add Custom Field" to create your own questions or legal disclaimers. 4. **Set as** [**Optional or Required**](#optional-vs.-required-data-capture)**:** Configure your [**Send & Print**](/customization-guide/experience-designer/post-capture/send-and-print) settings to determine if guests can skip this step (see details below). *** #### Available Fields {% tabs %} {% tab title="Standard Fields" %} These can be enabled or disabled via checkbox from either the app or your online dashboard: * Email address * First & Last name * Phone number * Postal code * Date of birth {% endtab %} {% tab title="Custom Fields" %} Custom fields allow for tailored questions and must be configured in the online dashboard. * **Text fields:** For typed responses. * **Checkboxes:** For simple "yes/no" or selection questions. * **Required checkboxes:** Must be checked before the form can be submitted. * **Custom legal terms:** Add your own Terms of Service or Privacy Policy directly to the form. {% hint style="success" %} Select Plan Only {% endhint %} {% endtab %} {% endtabs %} *** #### Optional vs. Required Data Capture You can control whether the form is a suggestion or a requirement by adjusting your **Send & Print** settings. * **Optional:** Enable one or more sharing options (like Email or Text) in the [**Send & Print**](/customization-guide/experience-designer/post-capture/send-and-print) settings. Guests will see a "Skip" button; if they skip, they will simply enter their contact info on the next screen to get their photo. * **Required:** Disable all sharing options in the **Send & Print** settings. This makes the data capture form mandatory—guests must complete it to receive their photo. {% hint style="info" %} Collecting data from every session is never guaranteed. If a guest does not wish to share their personal information, they can choose to discard their photo. Alternatively, if a guest walks away without completing the form, the app will eventually time out and reset to the start screen for the next participant. {% endhint %} *** {% hint style="success" %} ## Plan Availability **Standard Fields** :white\_check\_mark: Pro, Select :x: Lite, Core, Plus **Custom Fields** :white\_check\_mark: Select :x: Lite, Core, Plus, Pro {% endhint %} # Mailchimp Integration The Mailchimp integration automatically syncs [data collected](/customization-guide/experience-designer/post-capture/data-capture) from participants during your event directly to a selected Mailchimp audience. It is an excellent, beginner-friendly CRM (customer relationship management) tool that requires no technical setup to get started. *** ### Connect Your Mailchimp Account Before you can enable the sync for a specific event, you must link your [Mailchimp account](https://admin.mailchimp.com/) to your Simple Booth account. You can connect multiple Mailchimp accounts if you manage different clients or audiences. 1. From your [**dashboard**](https://app.simplebooth.com/), click your avatar in the top-right corner. 2. Select **Manage Account**, then open the [**Integrations**](https://www.simplebooth.com/integration-settings) tab. 3. Click **Connect Mailchimp** and follow the prompts to log in and authorize the connection. *** ### Enable Mailchimp for a Preset Once your account is connected, you must enable the integration individually for each [preset](https://app.simplebooth.com/presets) you want to sync data from. 1. Open the [preset](https://app.simplebooth.com/presets) you plan to use. 2. Scroll down to the [**Data Capture**](/customization-guide/experience-designer/post-capture/data-capture) card in the **Experience Designer**. Ensure Data Capture is enabled to see the integration options. 3. From the Data Capture card, select: * The specific **Mailchimp account** you wish to use. * The **Mailchimp audience** where you want the participant data to be sent. *** ### Syncable Fields & Birthday Setup You can sync any[ standard Data Capture fields](/customization-guide/experience-designer/post-capture/data-capture#standard-fields) (Email, Name, Phone, etc.) to your audience. Birthd**ays** require a specific configuration within Mailchimp to sync correctly. #### Configuring Birthdays in Mailchimp If you do not complete these steps in [Mailchimp](https://admin.mailchimp.com/), birthdate data will not be recorded in your audience list. 1. Open your Mailchimp **Audience**. 2. Open the **Settings** dropdown and select **Audience fields and |MERGE| tags**. 3. Scroll to the **Birthday** field settings and confirm the following: * **Field Label:** Must be exactly `BIRTHDAY` (all caps). * **Format:** Must be set to `MM/DD`.Mailchimp audience settings for syncing birthdays
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| Paragraph breaks | | \... \ | Line breaks | | {% endtab %} | | | {% endtabs %} | | *** {% hint style="success" %} ## Plan Availability :white\_check\_mark: Pro, Select: advanced customization :white\_check\_mark: Plus: basic customization :x: Lite, Core: no customization. Default SB message. {% endhint %} # Email Address Customization On advanced plans, you can customize the "From" email address used to send picture links to your guests. This allows you to maintain consistent branding and ensures that any replies from guests go directly to your inbox. While this requires a one-time setup with your domain registrar or IT department, it provides a more professional experience for your participants. {% hint style="warning" %} **Public Domain Restriction** Public email domains (e.g., `@gmail.com`, `@icloud.com`, `@yahoo.com`) **do not** support this type of authorization. You must own a private domain (e.g., `@yourcompany.com`) to use this feature. {% endhint %} *** ### Overview & Preparation To use a custom sender address, you must authorize Simple Booth to send emails on your behalf. This is done by adding a [**Sender Policy Framework**](https://en.wikipedia.org/wiki/Sender_Policy_Framework) **(SPF)** record to your DNS settings. * **Timeline:** DNS changes can take up to **24 hours** to propagate across the internet. Please plan your setup at least one day before your event. * **Access:** You will need access to your domain registrar (e.g., GoDaddy, Google Domains, Namecheap) or the ability to submit a request to your IT department. *** ### Configuration Steps {% stepper %} {% step %} Login to your domain registrar's dashboard and locate your **DNS Management** settings. You will need to add or edit a **TXT record** for your SPF. **If you do not already have an SPF record:** Create a new TXT record and paste the following value: `v=spf1 a:mail.simplebooth.com ?all` {% endstep %} {% step %} **Important:** A domain can only have **one** SPF record. Adding multiple SPF records will cause your emails to fail. If you already have an SPF record, you must combine the rules into a single line. * **Existing Google Record:** `v=spf1 mx include:_spf.google.com ~all` * **Incorrect (Two Records):** `v=spf1 mx include:_spf.google.com ~all` `v=spf1 a:mail.simplebooth.com ?all` * **Correct (Combined Record):** `v=spf1 mx include:_spf.google.com a:mail.simplebooth.com ~all` {% endstep %} {% step %} Once your DNS is configured: 1. Open the [Email Settings](/customization-guide/experience-designer/post-capture/send-and-print) within your preset in the Experience Designer. 2. Replace `no-reply@simplebooth.com` with your desired custom email address. 3. **Save** your changes. If the DNS settings have synced correctly, you will see a success message. If they haven't processed yet, you will see a warning, and emails will default to `no-reply@simplebooth.com` until the setup is validated. {% endstep %} {% endstepper %} *** ### Troubleshooting If your custom address is not validating after 24 hours, you can verify your SPF record using an external tool like **MXToolbox**: 1. Go to an SPF Record Lookup tool. 2. Enter your domain and click the lookup button. 3. Check the results for the following: * **Prefix:** `+` * **Type:** `a` * **Value:** `mail.simplebooth.com` * **SPF Multiple Records:** Ensure this shows that "less than two records" were found.
SPF Lookup Help