# Troubleshooting Printer Connections

Most connection problems come down to the Wi-Fi network. These steps help you test the iPad, network, and app in the right order.

{% hint style="info" %}
If you’re using a dye-sublimation printer for the first time, it’s possible the printer wasn’t fully configured yet. You’re welcome to start with the steps below, but if nothing seems to work, don't skip the final section below. 
{% endhint %}

***

{% stepper %}
{% step %}

### Confirm your Wi-Fi network is working

Both the iPad and the printer must be on the same [network](/hardware-and-gear/printing/printing-overview/wireless-printing.md), and that network must support AirPrint traffic.

**Steps To Test**

1. Open the Photos app on your iPad → choose any photo → tap Print.
2. Choose your printer when prompted, and wait for your print out

{% tabs %}
{% tab title="Successful Print" %}
Your network connection is working. Continue to step 2.
{% endtab %}

{% tab title="Unsuccessful Print" %}
This almost always points to a network issue. Try the suggestions below:

• Make sure both the iPad and printer are still connected to the same network.\
• Turn off Private Wi-Fi Address in Settings → Wi-Fi → your network.\
• Connect to a different network if one is available and try another test print.\
• If you only have one network and it’s unreliable, check our recommended network options.\
• Forget any networks you don’t plan to use at the event.

If the Photos app cannot print, the HALO app will not be able to print either.
{% endtab %}
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{% step %}

### Confirm the HALO app is sending the print job

Once Photos works, Simple Booth should also be able to print.

**How To Test**

1. [Print a photo](/hardware-and-gear/printing/printer-setup.md#try-a-test-print) from the HALO app.

{% tabs %}
{% tab title="Successful Print" %}
Your setup is good to go.
{% endtab %}

{% tab title="Unsuccessful Print" %}
HALO sends all print jobs through Apple’s AirPrint system. iPadOS will briefly show a print status screen while a job is in progress. If you don’t see this appear:

• HALO may not have reached the printer\
• The iPad may not be connected to the same network as the printer\
• The printer may be offline or unreachable
{% endtab %}
{% endtabs %}
{% endstep %}

{% step %}

### Ensure the printer works on its own

If neither of the steps above resolve the issue, confirm that the printer itself is set up correctly. This step takes a little more time, but it’s the best way to confirm the printer’s core setup.

**How To Test**

Connect the printer to a computer and print any file.

{% tabs %}
{% tab title="Successful Print" %}
The printer is functional. The issue is most likely the network or AirPrint.
{% endtab %}

{% tab title="Unsuccessful Print" %}
This usually means the printer wasn’t configured properly.

Try:

• Checking for firmware updates\
• Reinstalling the printer driver and firmware\
• Power cycling the printer and testing again
{% endtab %}
{% endtabs %}
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***

If you need more help, please contact us at <support@simplebooth.com>.&#x20;


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