Printer Setup
A step-by-step guide to connect your iPad and printer
Learn how to connect your printer to your network, pair it with your iPad, and run test prints to ensure everything is ready for your event.
Connect your printer to your network
The process for connecting to a network depends on your specific printer model. Learn more about reliable network choices here.
Standard Printers: Open the printer’s network or Wi-Fi menu and select your desired network.
Print Servers: If you are using a print server, adjust these settings within the print server configuration menu instead.
If you cannot locate the network settings, please refer to the manual for your printer or print server.
Connect your iPad to the same network
Your iPad and printer must be on the same network for printing to function.
If your iPad has joined other nearby networks in the past, it may automatically reconnect to them during an event. To prevent this, open your iPad Wi-Fi settings and forget any networks you do not plan to use.
Try a test print
Before testing, ensure you have created and saved at least one print layout.
When you add your first layout, the app will prompt you to enable printing as a sharing option. You can also manage this at any time from the Send Options card.
You can perform a test print from three different locations:
From the Layout Designer, tap the printer icon in the top-right corner to select your printer. Once connected, the Test Print button will activate.
From the Experience Designer Send & Print, locate the Test Print button beneath your print preview(s). Select your printer first to activate the button.
Launch the app and run a full session to confirm the entire workflow from start to finish.
Fix Potential Connection Issues
Most printing problems are related to the network environment rather than the app itself. A weak signal, busy network, or firewall can prevent the iPad and printer from communicating.
If your printer will not connect, it can take some work to understand exactly why. Troubleshooting steps typically involve narrowing down whether the issue is being caused by the network hardware or specific security settings blocking the connection.
Learn more in our Troubleshooting Guide.
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