# Simple Care Protection Plan

{% hint style="info" %}
This information applies to Simple Care plans purchased after September 6, 2024. For plans purchased before this date, contact <support@simplebooth.com> for coverage details.
{% endhint %}

***

## Benefits & Coverage <a href="#h_0bb9047c71" id="h_0bb9047c71"></a>

The Simple Care Protection Plan can be added to your HALO kit purchase for $299. It provides two years of coverage, including

{% tabs fullWidth="true" %}
{% tab title="Extended warranty" %}
Covers product defects beyond the [standard warranty](https://buy.simplebooth.com/cdn/shop/t/17/assets/Limited%20Warranty.pdf?v=46033368239152097191620831325), for 2 years.
{% endtab %}

{% tab title="Damage protection" %}
Up to two repair incidents during the two-year period are covered. Ground shipping within the U.S. for repairs is complimentary.&#x20;

Expedited shipping is available for the additional cost difference. Coverage includes:

* Accidental damage (e.g., drops or falls).
* Normal wear and tear
* Product defects

{% hint style="info" %}
The most frequent repair is ring light damage, typically costing around $325 plus shipping. Under Simple Care, this would count as one incident and the repair cost is fully covered.
{% endhint %}
{% endtab %}

{% tab title="Discounted parts" %}
Get a 50% discount on replacement parts and faceplate upgrades during the coverage period.

Common parts include:

* iPad faceplate
* Power cord
* Grip head

{% hint style="info" %}
Upgrading your iPad and faceplate ensures your HALO stays compatible with the latest features and technology.
{% endhint %}
{% endtab %}
{% endtabs %}

#### Not covered:

* iPads. Consider [AppleCare+](https://www.apple.com/applecare/?filter=watch) for additional protection.
* Natural disasters and theft. These are typically handled by business insurance.

{% hint style="warning" %}
Simple Care must be purchased at the time you buy your new HALO.
{% endhint %}

***

### Repair Process <a href="#h_40e7e445fe" id="h_40e7e445fe"></a>

If your HALO hardware requires service, follow these steps to get your unit to our service center. We provide support 7 days a week and typically respond within one business day.

1. **Submit a Request**: Email <support@simplebooth.com> with any questions, or [complete the repair form](https://www.google.com/search?q=link) directly with details about the damage and your event timeline.
2. **Review**: We will review your submission and follow up with any clarifying questions.
3. **Invoice & Shipping**: Pay the repair invoice to receive your prepaid shipping label via email.
4. **Ship your HALO**: Securely pack your unit and ship it to our service center using the provided label.
5. **Service**: Average turnaround is 1–2 weeks. This includes a full inspection by our hardware team to ensure everything is functioning perfectly.
6. **Return**: Your repaired HALO will be shipped back to you. We will provide tracking information so you can monitor its arrival.

{% hint style="info" %}
While we monitor requests 7 days a week, please allow for additional response time during holidays or high-volume periods.&#x20;
{% endhint %}

***

## Cost Savings with Simple Care <a href="#h_6a9ab1aea0" id="h_6a9ab1aea0"></a>

Common repair or replacement costs.&#x20;

|                         |     With Simple Care     | Without Simple Care |
| :---------------------: | :----------------------: | :-----------------: |
|    Broken Ring Light    | $0 (up to two incidents) |         $325        |
|    Faceplate Upgrade    |          $87.50          |         $175        |
| DIY Charger Replacement |            $15           |         $30         |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.simplebooth.com/hardware-and-gear/lighting/simple-booth-halo-r/simple-care-protection-plan.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.