> For the complete documentation index, see [llms.txt](https://docs.simplebooth.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simplebooth.com/hardware-and-gear/lighting/simple-booth-halo-r/simple-care-protection-plan.md).

# Simple Care Protection Plan

Information about our extended care plan

### Benefits & Coverage <a href="#h_0bb9047c71" id="h_0bb9047c71"></a>

The Simple Care Protection Plan can be added to your HALO kit purchase for $299. It provides two years of coverage, including

{% tabs fullWidth="true" %}
{% tab title="Extended warranty" %}
Covers product defects beyond the [standard warranty](https://buy.simplebooth.com/cdn/shop/t/17/assets/Limited%20Warranty.pdf?v=46033368239152097191620831325), for 2 years.
{% endtab %}

{% tab title="Damage protection" %}
Up to two repair incidents during the two-year period are covered. Ground shipping within the U.S. for repairs is complimentary.&#x20;

Expedited shipping is available for the additional cost difference. Coverage includes:

* Accidental damage (e.g., drops or falls).
* Normal wear and tear
* Product defects

{% hint style="info" %}
The most frequent repair is ring light damage, typically costing around $325 plus shipping. Under Simple Care, this would count as one incident and the repair cost is fully covered.
{% endhint %}
{% endtab %}

{% tab title="Discounted parts" %}
Get a 50% discount on replacement parts and faceplate upgrades during the coverage period.

Common parts include:

* iPad faceplate
* Power cord
* Grip head

{% hint style="info" %}
Upgrading your iPad and faceplate ensures your HALO stays compatible with the latest features and technology.
{% endhint %}
{% endtab %}
{% endtabs %}

#### Not covered:

* iPads. Consider [AppleCare+](https://www.apple.com/applecare/?filter=watch) for additional protection.
* Natural disasters and theft. These are typically handled by business insurance.

{% hint style="warning" %}
Simple Care must be purchased at the time you buy your new HALO.
{% endhint %}

***

### Repair Process <a href="#h_40e7e445fe" id="h_40e7e445fe"></a>

If your HALO hardware requires service, follow these steps to get your unit to our service center. We provide support 7 days a week and typically respond within one business day.

1. **Submit a Request**: Email <support@simplebooth.com> with any questions, or [complete the repair form](https://forms.gle/QcDqYamWPzR1oNFm7) directly with details about the damage and your event timeline.
2. **Review**: We will review your submission and follow up with any clarifying questions.
3. **Invoice & Shipping**: Pay the repair invoice to receive your prepaid shipping label via email.
4. **Ship your HALO**: Securely pack your unit and ship it to our service center using the provided label.
5. **Service**: Average turnaround is 1–2 weeks. This includes a full inspection by our hardware team to ensure everything is functioning perfectly.
6. **Return**: Your repaired HALO will be shipped back to you. We will provide tracking information so you can monitor its arrival.

{% hint style="info" %}
While we monitor requests 7 days a week, please allow for additional response time during holidays or high-volume periods.&#x20;
{% endhint %}

***

## Cost Savings with Simple Care <a href="#h_6a9ab1aea0" id="h_6a9ab1aea0"></a>

Common repair or replacement costs.&#x20;

|                         |     With Simple Care     | Without Simple Care |
| :---------------------: | :----------------------: | :-----------------: |
|    Broken Ring Light    | $0 (up to two incidents) |         $325        |
|    Faceplate Upgrade    |          $87.50          |         $175        |
| DIY Charger Replacement |            $15           |         $30         |


---

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