Simple Care Protection Plan

Information about our extended care plan

Benefits & Coverage

The Simple Care Protection Plan can be added to your HALO kit purchase for $299. It provides two years of coverage, including

Extended warranty

Covers product defects beyond the standard warranty, for 2 years.

Damage protection

Up to two repair incidents during the two-year period are covered. Ground shipping within the U.S. for repairs is complimentary.

Expedited shipping is available for the additional cost difference. Coverage includes:

• Accidental damage (e.g., drops or falls).
• Normal wear and tear
• Product defects

The most frequent repair is ring light damage, typically costing around $325 plus shipping. Under Simple Care, this would count as one incident and the repair cost is fully covered.

Discounted parts

Get a 50% discount on replacement parts and faceplate upgrades during the coverage period.

Common parts include:

• iPad faceplate
• Power cord
• Grip head

Upgrading your iPad and faceplate ensures your HALO stays compatible with the latest features and technology.

Not covered:

• iPads. Consider AppleCare+ for additional protection.
• Natural disasters and theft. These are typically handled by business insurance.

Simple Care must be purchased at the time you buy your new HALO.

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Repair Process

If your HALO hardware requires service, follow these steps to get your unit to our service center. We provide support 7 days a week and typically respond within one business day.

1. Submit a Request: Email [e-mail] with any questions, or complete the repair form directly with details about the damage and your event timeline.
2. Review: We will review your submission and follow up with any clarifying questions.
3. Invoice & Shipping: Pay the repair invoice to receive your prepaid shipping label via email.
4. Ship your HALO: Securely pack your unit and ship it to our service center using the provided label.
5. Service: Average turnaround is 1–2 weeks. This includes a full inspection by our hardware team to ensure everything is functioning perfectly.
6. Return: Your repaired HALO will be shipped back to you. We will provide tracking information so you can monitor its arrival.

While we monitor requests 7 days a week, please allow for additional response time during holidays or high-volume periods.

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Cost Savings with Simple Care

Common repair or replacement costs.

	With Simple Care	Without Simple Care
Broken Ring Light	$0 (up to two incidents)	$325
Faceplate Upgrade	$87.50	$175
DIY Charger Replacement	$15	$30