# Troubleshooting

<details>

<summary><strong>Something isn't working as expected</strong></summary>

If something isn't working as expected, check for a firmware update first.

A1 II, A1, A9 III, a7R V, A7 V, A7 IV, A7S III, A7C II, A7CR, A6700, LR1, FX3, FX30, FX2, ZV-E1, RX1 III

This app relies on camera control features that Sony introduced in recent firmware updates. Without the latest firmware, certain functions may behave unexpectedly, be unavailable, or fail to work entirely.

How to check and update your camera's firmware:

1. On your Sony camera, navigate to MENU → \[Setup]  → \[Setup Option] → \[Version] to view the currently installed firmware version.
2. Visit Sony's official support website and look up your camera model to see the latest available firmware version.
3. If a newer version is available, follow Sony's instructions to download and install it.
4. After updating, restart the camera and reconnect it to your iPad.

</details>

<details>

<summary><strong>My Sony camera is not recognized when connected via USB</strong></summary>

**Models: A1 II, A1, A9 III, a7R V, A7 V, A7 IV, A7S III, A7C II, A7CR, A6700, LR1, FX3, FX30, FX2, ZV-E1, ZV-E10 II, ZV-1 II, RX1 III**

1. Ensure the USB Connection mode setting is set to \[Sel. When Connect] or \[Remote Shooting].
2. Navigate to MENU → (Setup) → \[USB] → \[USB Connection Mode] and change the option to \[Sel. When Connect]. Alternatively, you can set \[Remote Shooting] as the default, so you do not need to set the connection mode each time you connect via USB.

**Models: A9 II, a7R IV, A7C, ZV-E10, ZV-1**

1. Ensure the smartphone connection option \[Smartphone Connection] is turned off.
2. Set MENU → (Network) → \[Smartphone Connect] → \[Smartphone Connection] to \[Off]
3. Then, navigate to MENU →(Network) → \[PC Remote Function] and set PC Remote to \[On].
4. Finally, ensure \[PC Remote Cnct Method] is set to \[USB].

**A7R IIIA, A7III, A6600, A6400, A6100**

1. Ensure the smartphone control option \[Ctrl w/ Smartphone] is turned off.
2. Set MENU →  (Network) → \[Ctrl w/ Smartphone] → \[Ctrl w/ Smartphone] to  \[Off].
3. Ensure the \[UBS Connection] mode setting is set to \[PC Remote].
4. Navigate to MENU → \[Setup] → \[USB Connection] and change the option to \[PC Remote].

</details>

<details>

<summary><strong>Capturing an image times out on my Sony camera</strong></summary>

**Models: A1 II, A1, A9 III, a7R V, A7 V, A7 IV, A7S III, A7C II, A7CR, A6700, LR1, FX3, FX30, FX2, ZV-E1, RX1 III**

If you're experiencing capture timeouts, check your camera's Area/Date/Time Settings:

1. On your Sony camera, open the menu and navigate to MENU → \[Setup] → \[Area/Date] → \[Area/Date/Time Settings].
2. Verify that the time zone (Area Setting), Daylight Saving time option, and Date/Time settings match those of your iPad.
3. Adjust as needed, paying attention to daylight saving time settings.
4. After updating the camera, reconnect it to the iPad and try capturing again.

{% hint style="info" %}
It's good practice to verify clock synchronization before any important shoot, especially after traveling across time zones, replacing the camera battery, or leaving the camera unused for an extended period (the internal backup battery that maintains the clock can deplete).
{% endhint %}

</details>


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