# Troubleshooting

<details>

<summary><strong>Exposure Differences Between Photos and Videos</strong></summary>

*Applies to Canon EOS R100, EOS R50, EOS R10, and all Canon cameras with no dedicated photo/movie mode selector switch.*

If your preset includes both photo and video capture, make sure the same exposure mode is used in both.

1. Turn on the camera.
2. Switch to Movie Mode using the dial.
3. In the top-left corner, set the exposure mode to “Movie (P).”
4. Turn the dial back to “P.”

<div data-with-frame="true"><figure><img src="/files/ONaRyVwik80FJgyyAjXR" alt="" width="375"><figcaption></figcaption></figure></div>

</details>

<details>

<summary><strong>Flash Not Firing for Every Frame in Live GIFs</strong></summary>

After firing, flashes require a short recovery time before they can fire again.

Recovery time varies by model. For Live GIFs, choose a flash with a recovery time faster than 0.2 seconds.

To improve consistency, switch your flash to manual mode and start with a lower flash output.

</details>

<details>

<summary><strong>Preview Image Oriented Incorrectly</strong></summary>

*Applies to Canon EOS R100 and some older Canon DSLRs.*

Some cameras lack an orientation sensor, meaning they can’t detect vertical or horizontal positioning. If preview images appear rotated incorrectly, use the camera in a horizontal orientation.

</details>

<details>

<summary><strong>Captured Videos Not Oriented Correctly</strong></summary>

*Applies to Canon EOS R50, EOS R7, EOS R6 Mark II, and similar models.*

If vertical videos are captured horizontally, ensure the “Add movie rotate info” feature is enabled:

1. Turn on the camera.
2. Press Menu to open settings.
3. Go to the Wrench Tab → Page 1.
4. Set “Add movie rotate info” to “Enable.”

<figure><img src="/files/iPA000QxbtBIIZY7PKH6" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="/files/gLbIrFgj5eaQm1BqKI7b" alt="" width="188"><figcaption></figcaption></figure>

{% hint style="info" %}
If this option is missing, your camera may not include an orientation sensor. In that case, use the camera horizontally.
{% endhint %}

</details>

<details>

<summary><strong>Frozen Camera Preview</strong></summary>

If the preview image freezes, ensure no camera menus or exposure mode guides are open. Half-press the shutter button to return to the live preview.

</details>

<details>

<summary><strong>App Switched to iPad Camera</strong></summary>

If an unrecoverable error occurs (for example, due to overheating) the app automatically switches to the iPad camera so you can continue your session without interruption. Once the DSLR cools down and reconnects, you can re-enable it through the Camera Manager.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.simplebooth.com/hardware-and-gear/dslr/canon-cameras/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.