Email Address Customization

On advanced plans, you can customize the "From" email address used to send picture links to your guests. This allows you to maintain consistent branding and ensures that any replies from guests go directly to your inbox.

While this requires a one-time setup with your domain registrar or IT department, it provides a more professional experience for your participants.

Public Domain Restriction

Public email domains (e.g., @gmail.com, @icloud.com, @yahoo.com) do not support this type of authorization. You must own a private domain (e.g., @yourcompany.com) to use this feature.

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Overview & Preparation

To use a custom sender address, you must authorize Simple Booth to send emails on your behalf. This is done by adding a Sender Policy Framework (SPF) record to your DNS settings.

• Timeline: DNS changes can take up to 24 hours to propagate across the internet. Please plan your setup at least one day before your event.

• Access: You will need access to your domain registrar (e.g., GoDaddy, Google Domains, Namecheap) or the ability to submit a request to your IT department.

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Configuration Steps

1

Login to your domain registrar's dashboard and locate your DNS Management settings. You will need to add or edit a TXT record for your SPF.

If you do not already have an SPF record: Create a new TXT record and paste the following value: v=spf1 a:mail.simplebooth.com ?all

2

Important: A domain can only have one SPF record. Adding multiple SPF records will cause your emails to fail.

If you already have an SPF record, you must combine the rules into a single line.

• Existing Google Record: v=spf1 mx include:_spf.google.com ~all

• Incorrect (Two Records): v=spf1 mx include:_spf.google.com ~all v=spf1 a:mail.simplebooth.com ?all

• Correct (Combined Record): v=spf1 mx include:_spf.google.com a:mail.simplebooth.com ~all

3

Once your DNS is configured:

1. Open the Email Settings within your preset in the Experience Designer.

2. Replace [email protected] with your desired custom email address.

3. Save your changes.

If the DNS settings have synced correctly, you will see a success message. If they haven't processed yet, you will see a warning, and emails will default to [email protected] until the setup is validated.

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Troubleshooting

If your custom address is not validating after 24 hours, you can verify your SPF record using an external tool like MXToolbox:

1. Go to an SPF Record Lookup tool.

2. Enter your domain and click the lookup button.

3. Check the results for the following:

   • Prefix: +

   • Type: a

   • Value: mail.simplebooth.com

   • SPF Multiple Records: Ensure this shows that "less than two records" were found.

SPF Lookup Help

Working with IT Departments

If your organization has a dedicated IT department, they likely manage a complex SPF record. Instead of editing it yourself, send them a request to whitelist mail.simplebooth.com within your domain's SPF record.

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Plan Availability

✅ Pro, Select

❌ Lite, Core, Plus