Making Subscription Changes
You can modify your software tier, change your billing interval, or add additional licenses at any time.
The process for making these changes depends on whether you are billed directly by Simple Booth or through Apple (In-App Purchase).
Identifying Your Billing Provider
To determine how your subscription is managed:
Sign in to your dashboard at simplebooth.com.
Navigate to your Subscription settings.
Check the status message:
"Managed by Apple": You will see a message indicating your subscription is handled by Apple. You must make changes within the HALO app or convert your billing to Simple Booth.
Active Subscription Details: If you see your plan details, you are billed directly by Simple Booth and can make changes on the website.
Modifying Your Subscription
Open the HALO app and tap your Avatar icon in the top-left corner.
Tap See Upgrade Options underneath your plan name.
Select your new plan and tap Subscribe to confirm.
You cannot add multiple licenses via the app. To manage more than one device, you must convert your billing to Simple Booth.
Sign in to your online dashboard and go to Subscription settings.
Click the "..." (three dots) button next to your active subscription.
Select Change Plan and adjust your quantity, tier, or interval as needed.
Click Update to confirm the changes.
Billing Impact of Changes
Adding Licenses: Your renewal date will reset to 7, 30, or 365 days from today (depending on your term). Any unused time on your existing license is automatically credited toward the new combined balance.
Removing Licenses: Changes take effect at the start of your next billing cycle. You will retain access to the extra license until the current period ends.
Upgrading: Takes effect immediately. You are charged the full price of the new tier, and your renewal date resets to today.
Downgrading: Takes effect at the start of your next billing cycle. You will retain high-tier features until your current period expires.
Moving to a Longer Term (e.g., Monthly to Annual): Any remaining time on your current month is credited toward the annual cost. Your new renewal date becomes one year from today.
Moving to a Shorter Term (e.g., Monthly to Weekly): We recommend waiting until the end of your current billing period to make this switch. The new rate will apply on your next scheduled renewal date.
Adding Temporary Licenses
If you need an extra license for a short duration (e.g., a one-week event) while maintaining a monthly or annual primary plan:
Create a second Simple Booth account using a different email.
Purchase the weekly license on that new account.
Immediately cancel the renewal so it does not charge again.
Share the license from the new account back to your main account.
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