Canceling a Subscription
Your Simple Booth subscription will automatically renew at the end of each billing cycle until it is canceled. To avoid unwanted charges, ensure you cancel at least 24 hours before your renewal date.
Where you cancel depends on how you originally subscribed. If you are unsure where your subscription is managed, please check your billing provider here.
You can cancel immediately after signing up to prevent future renewals while maintaining full access to your plan for the remainder of the subscription term.
Account & Gallery Access after Cancellation
When your subscription expires, your account will revert to a "Personal" status.
What you lose access to: You will no longer be able to modify booth settings, customize galleries, or view event analytics.
What stays safe: Your settings and data are saved to our database. If you choose to resubscribe in the future, your previous configurations and analytics will become available again.
Gallery Visibility: You and your guests can continue to view your existing online galleries regardless of your subscription status.
We strongly suggest downloading your photos and exporting your analytics data before your subscription period ends.
How to Cancel
If you subscribed directly through our website, you can manage your cancellation from any web browser:
Sign in to your dashboard and navigate to the Billing section.
Locate your active subscription and click the "..." (three dots) button.
Select Cancel Plan.
Confirm the cancellation when prompted.
You will receive a confirmation email once the process is complete. Your plan will remain fully active until the end of your current billing term.
If you subscribed via In-App Purchase, Simple Booth cannot cancel the subscription for you; it must be done through Apple.
Sign in to your Apple ID account at account.apple.com or via the Settings app on an iPhone or iPad.
Navigate to the Subscriptions tab.
Select the Simple Booth / HALO subscription.
Select Cancel Subscription and confirm.
Get more help here.
If you do not see a subscription listed, ensure you are signed in with the exact same Apple ID used to make the initial purchase.
If you'd like to request a refund, please review our refund policy and contact our support team.
We do not give prorated refunds if you only use the license for a partial term.
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