# Guest Support

If you attended an event and haven't received your digital photo, there are a few steps you can take to track it down.

#### Why haven't I received my link?

The most common reasons for a missing link include:

* **Wi-Fi Issues**: The photo booth may have lost its internet connection.
* **Typo**: A mistake was made when entering your contact information.
* **Abandoned Session**: The booth was exited before the photo finished processing.
* **Moderation**: The event host may be reviewing photos before they are sent out.

***

#### Troubleshooting Steps

{% stepper %}
{% step %}
**Wait a little longer**

Booth providers often need to return to a location with reliable Wi-Fi for "offline" photos to sync and send. If you scanned a QR code at the event, that link will automatically update once the photo uploads.
{% endstep %}

{% step %}
**Ask a friend**

If you attended the event with friends, check if anyone else in your party received their link.

* **Public Galleries**: Their link will allow you to view the entire gallery and find your photo.
* **Private Galleries**: Simple Booth cannot grant access to private galleries due to privacy concerns; you must contact the event host.
  {% endstep %}

{% step %}
**Create a Simple Booth account**

If you shared your photo via text message, you can create a Simple Booth account using that same phone number. If the photo uploaded successfully, it will appear in your personal gallery.

{% hint style="info" %}
This currently only works for phone numbers, not email addresses.
{% endhint %}
{% endstep %}

{% step %}
**Contact the event host**

The person or company running the photo booth has the most control over your photos. To find them:

* Look for a Public Profile name in the top-left corner of the online gallery if you have the link.
* Reach out to the event organizers, venue, or the specific brand/sponsor listed on the booth.
  {% endstep %}

{% step %}
**Contact Simple Booth Support**

If you still cannot find your photo, reach out to our [support team](mailto:support@simplebooth.com) with as much detail as possible. While we cannot recover photos from "abandoned" sessions, we will try to help you find the gallery. Please provide:

* Venue and Event Name
* Date of the event
* The contact information (email/phone) you entered
  {% endstep %}
  {% endstepper %}

***

#### If your photo was deleted

Event hosts moderate their galleries and may remove photos that are inappropriate or do not fit the event's theme. Simple Booth may also remove images that violate our Terms of Service. Deleted photos cannot be recovered.

<figure><img src="/files/rLw4fnTWf1sLkHPSjvN1" alt="" width="375"><figcaption></figcaption></figure>

#### Troubleshooting: Blank gallery page

If your link opens to a blank page, your browser or device may be struggling to load the gallery's JavaScript.

* Try opening the link in a different mobile browser (e.g., Chrome instead of Safari).
* Open the link on a different device, such as a laptop or tablet.


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